Commission Tracking

Configure commission rates for your team and track earnings — so staff know what they earn on every service and product, and you have a clear picture of commission costs across the business.

Where to find it — Web: Sidebar → Commission (Setup tab for configuration, Report tab for earnings). Mobile: More → Commission (owner settings), More → My Earnings (staff view).

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Overview

Commission tracking lets you:

• Set a venue-wide default commission rate for services and products
• Override rates for individual team members (e.g. senior stylists earn a higher percentage)
• View a commission report grouped by staff member with revenue and commission totals
• Let staff view their own earnings breakdown on mobile
• Export commission reports as CSV for payroll processing
• See commission performance trends on the Intelligence dashboard (PRO)

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How commission rates work

Commission rates are set in percentages (e.g. 30% for services, 10% for products). Internally, rates are stored as basis points (3000 = 30%), but the UI always shows percentages.

There are two rate types:

Rate type	What it applies to
Service commission	Revenue from completed service bookings
Product commission	Revenue from retail product sales

Rule hierarchy

Commission rules follow a two-level hierarchy:

1. Venue default — applies to all staff unless overridden
2. Staff override — a per-staff rate that takes precedence over the venue default

If a staff member has no override, the venue default is used. If no venue default is set, no commission is calculated for anyone.

How commission is calculated

For each completed booking or product sale:

1. OpenChair identifies the staff member attributed to the item (from the checkout or booking).
2. The staff member's effective rate is looked up (staff override if it exists, otherwise venue default).
3. Commission is calculated: revenue × rate, rounded to the nearest cent.
4. Items without a staff attribution are skipped — they do not generate commission.

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Setting up commission rates

Setting venue defaults

On web

1. Go to Commission in the sidebar.
2. The Setup tab opens by default.
3. In the Default Rates card, enter:
   • Service commission (%) — the percentage of service revenue earned as commission (e.g. 30)
   • Product commission (%) — the percentage of product revenue earned as commission (e.g. 10)
4. Click Save defaults.

The card description reads: "These rates apply to all staff unless an individual override is set."

If both rates are set to 0%, a warning appears: "Both rates are set to 0% — staff will earn no commission on services or products."

On mobile

1. Go to More → Commission.
2. In the Default Rates card, enter the service and product commission percentages.
3. Tap Save defaults.

Setting per-staff overrides

On web

1. Go to Commission → Setup tab.
2. In the Team Member Rates card, find the staff member in the table.
3. Click the edit icon (pencil) on their row.
4. In the sheet, enter the override rates for Service commission (%) and Product commission (%).
5. Click Save Override.

The table shows each staff member's current rates. If they have an override, the exact percentage is shown. If they are using the venue default, it shows "Default (X.X%)" in muted text.

On mobile

1. Go to More → Commission.
2. Scroll to the Staff Overrides card.
3. Tap the staff member you want to override.
4. Enter the override rates.
5. Tap Save override.

Removing a staff override

To revert a staff member to the venue default rate:

1. Open the staff member's override (web: edit icon, mobile: tap their name).
2. Click Remove override (use default).

The staff member's commission will be calculated using the venue default from that point forward.

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Viewing the commission report (owners and managers)

The commission report shows revenue and commission totals for all staff members over a date range.

On web

1. Go to Commission in the sidebar.
2. Click the Report tab.
3. Select a period:

Period	Date range
This week	Monday of current week to today
This fortnight	13 days ago to today
This month	1st of current month to today
Last month	1st to last day of previous month
Custom	Pick a start and end date (up to 366 days)

4. The report table shows one row per staff member:

Column	What it shows
Staff member	Avatar and name
Revenue	Total revenue (services + products) attributed to this staff member
Commission	Total commission earned
Rate	Effective service commission rate (hidden on small screens)

5. A Total row at the bottom shows combined revenue and commission across all staff.

If no commission rules are configured, the report shows: "Commission tracking isn't set up yet" with a "Go to Setup" button.

If no completed bookings exist in the period, the report shows: "No completed bookings with paid status in this period."

On mobile

1. Go to More → Timesheet or navigate from the Commission settings.

Exporting as CSV

1. On the web Report tab, click Export CSV.
2. A CSV file downloads with the filename: commission-{fromDate}--{toDate}.csv.

CSV columns: Team member, Service revenue, Service commission, Product revenue, Product commission, Total revenue, Total commission, Service rate, Product rate.

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Viewing your own earnings (staff)

Every team member can view their personal commission earnings on mobile.

On mobile

1. Go to More → My Earnings.
2. Select a period using the dropdown at the top: This week, This fortnight, This month, or Last month.

The screen shows three summary cards:

Card	What it shows
Services	Commission earned on services + the effective rate (e.g. "30.0% rate")
Products	Commission earned on products + the effective rate
Total earned	Combined commission amount (highlighted)

Below the summary cards, a Breakdown list shows each individual item:

• Item name (service or product)
• Date, client name, and type (Service / Product)
• Commission amount and the booking price it was calculated from

Tap any item to see full details including the commission rate applied.

Smart default period

The default period matches your venue's payout schedule — if payouts are weekly, the default is "This week"; otherwise it defaults to "This month".

When commission is not set up

If your venue owner has not configured commission rates, the screen shows: "Commission tracking hasn't been set up yet. Speak to your manager to get it set up."

If your account is not linked to a staff profile, it shows: "Your account isn't linked to a staff profile yet. Speak to your manager to get this set up."

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Commission performance card (Intelligence — PRO)

The Intelligence dashboard includes a Commission card that summarises commission trends.

What the card shows (PRO venues with 2+ staff)

Metric	Description
Total commission	Commission paid in the last 30 days, with period-over-period change (e.g. "↑12% vs prev period")
Top earner	The staff member who earned the most commission, with their total
Retail share	Product commission as a percentage of total commission

A "View full report →" link at the bottom navigates to the commission report page.

When the card is not shown

• FREE venues: The card shows a lock icon with "Unlock with PRO" linking to the billing page.
• PRO venues without commission rules: The card shows "Set up commission tracking" with a link to the commission setup page.
• Venues with fewer than 2 active staff: The card is not displayed (commission comparison is not meaningful for solo operators).

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What counts as commission-eligible revenue

Commission is calculated from two sources:

Source	How staff is attributed
Service bookings	First checks the checkout order item's staff attribution. If no order exists, falls back to the booking's assigned staff member.
Product sales	Uses the checkout order item's staff attribution only.

Only bookings with a completed status and paid or paid_forfeit payment status are included. Cancelled, no-show, or unpaid bookings do not generate commission.

Items without a staff attribution (e.g. unassigned bookings) are excluded from commission calculations entirely.

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Role access

Feature	Owner	Manager	Stylist
Set venue default rates	Yes	Yes	No
Set staff overrides	Yes	Yes	No
Remove staff overrides	Yes	Yes	No
View commission report (all staff)	Yes	Yes	No
Export CSV	Yes	Yes	No
View own earnings	Yes	Yes	Yes
Commission Intelligence card	Yes (PRO)	Yes (PRO)	No

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Platform differences

Feature	Web	Mobile
Setup location	Commission → Setup tab	More → Commission (settings screen)
Report location	Commission → Report tab	Not available as a separate screen
Staff earnings	Available via Report tab	More → My Earnings (dedicated screen)
Period options	This week, This fortnight, This month, Last month, Custom	This week, This fortnight, This month, Last month
Custom date range	Calendar picker (up to 366 days)	Not available
CSV export	Export CSV button on Report tab	Not available
Staff override editing	Sheet (side panel)	Full-screen (phone) or side panel (iPad)
Rate input	Number input with step 0.1	Decimal keyboard text input
Intelligence card	On Intelligence dashboard (PRO)	Not shown on mobile

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Troubleshooting

Issue	Solution
Commission report shows $0 for all staff	Check that commission rules are configured. Go to Commission → Setup and verify that default rates are set above 0%. Also check that the report period contains completed and paid bookings.
Staff member's commission is different from what I expected	Check whether the staff member has a per-staff override that differs from the venue default. Go to Commission → Setup → Team Member Rates and look for an override on their row.
"Commission tracking hasn't been set up yet" message	No commission rules have been configured for your venue. Go to Commission → Setup and set default service and product commission percentages.
Staff member cannot see their earnings	Earnings are only visible to staff who have a linked staff profile. If a team member's user account is not linked to their staff record, they will see: "Your account isn't linked to a staff profile yet." Ask the venue owner to verify the staff record is linked.
Walk-in sale shows no commission	Commission requires a staff attribution on the order item. When processing a checkout, ensure a team member is assigned to each line item. Unattributed items do not generate commission.
Commission Intelligence card shows "Unlock with PRO"	The commission performance card on the Intelligence dashboard requires a PRO subscription. Commission setup and basic reports are available on the FREE plan.
Cannot access commission settings	Commission settings are restricted to venue owners and managers. Stylists can view their own earnings but cannot configure rates.
Both rates are 0% warning	This is intentional — if both service and product commission rates are set to 0%, no commission will be calculated. Update the rates if this was unintentional.

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Related Articles

• Managing Your Team
• Timeclock (Clock In / Clock Out)
• Checkout

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Last updated: March 2026