Staff Services & Proficiency

Control which services each team member can perform, set proficiency levels, and optionally override the default duration or price — so the right staff appear for the right services when customers book.

Where to find it — Web: Sidebar → Team → select staff member → Services tab. Mobile: More → Team → staff member → Edit next to Services.

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Overview

Staff service assignments let you:

• Assign or unassign services for each team member using checkboxes or toggles
• Set a proficiency level per service (Junior, Senior, Master, Expert)
• Override the base service duration for a specific team member (e.g. a junior may take longer)
• Override the base service price for a specific team member (e.g. a master charges more)
• Control which staff members appear as options when a customer books a particular service

Only staff members assigned to a service will appear as available when that service is booked — either through online booking or when creating a booking manually.

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Assigning services on web

Opening the services tab

1. Go to Team in the sidebar.
2. Select the team member from the list.
3. Click the Services tab in the detail pane.

The Service Proficiency & Overrides table shows all venue services split into two groups:

Group	What it contains
Assigned ({count})	Services the team member currently performs (checkbox ticked)
Available ({count})	Services not yet assigned to this team member

Assigning a service

1. In the Available section, tick the checkbox next to the service you want to assign.
2. The service moves to the Assigned group and the proficiency, duration, and price fields become editable.
3. Optionally, set the proficiency level, custom duration, or price override (see below).
4. Click Save Services.

Unassigning a service

1. In the Assigned section, untick the checkbox next to the service.
2. Click Save Services.

The team member will no longer appear as an option when customers book that service.

Select all

A checkbox in the table header selects or deselects all services at once. When some services are selected, the header checkbox shows an indeterminate state.

Table columns

Column	What it controls
Checkbox	Whether the service is assigned to this team member
Service	Service name with a badge showing the base duration and price (e.g. "45m / $39.50")
Proficiency	Dropdown: Junior, Senior, Master, or Expert
Duration (mins)	Optional override — replaces the base service duration for this team member
Price Override	Optional override — the price for this team member (entered in dollars, stored in cents)

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Assigning services on mobile

1. Go to More → Team.
2. Tap the team member.
3. Tap Edit next to the Services card.
4. The header shows: "{count} of {total} services assigned".

Each service appears as a card with a toggle switch on the right.

Assigning a service

1. Toggle the switch on for the service you want to assign.
2. Tap the service name to expand the detail section.
3. Optionally, set the proficiency, duration, or price (see below).
4. Tap Save Services.

Unassigning a service

1. Toggle the switch off for the service.
2. The detail section collapses automatically.
3. Tap Save Services.

Expanded detail fields

When a service is assigned and you tap the service name, a detail section expands with three fields:

1. Proficiency — four inline buttons: Junior, Senior, Master, Expert (selected button is filled, others are outlined)
2. Custom Duration (minutes) — number input. Placeholder shows the base duration (e.g. "Default: 45").
3. Price Override — decimal input. Placeholder shows the base price (e.g. "Default: $39.50").

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Proficiency levels

Each staff-service assignment has a proficiency level that indicates the team member's skill for that service.

Level	Value
Junior	Default for new assignments
Senior	—
Master	—
Expert	—

The proficiency level defaults to Junior when a service is first assigned. Change it using the dropdown (web) or inline buttons (mobile).

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Duration override

The duration override replaces the base service duration for a specific team member. This is useful when a team member takes more or less time than average.

• Leave blank to use the base service duration.
• Enter a number (in minutes) to override it for this team member only.

For example, if a "Full Balayage" service has a base duration of 120 minutes but a junior stylist typically needs 150 minutes, enter 150 in the duration field for that staff-service assignment.

The overridden duration is used when calculating available time slots for this team member.

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Price override

The price override sets a custom price for a specific team member performing a service. This is useful when senior or specialist staff charge different rates.

• Leave blank to use the base service price.
• Enter an amount (in dollars) to set a custom price for this team member.

The price is entered in dollars (e.g. "45.00") but stored internally in cents. It is displayed on the booking form when the customer selects this staff member for the service.

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How service assignments affect bookings

Service assignments directly control booking availability:

1. Online booking: When a customer selects a service, only staff members assigned to that service appear as options.
2. Manual booking: When an owner or manager creates a booking and selects a service, the staff picker only shows team members assigned to that service.
3. Duration and price: If a staff member has a custom duration or price override, those values are used instead of the base service values when booking with that staff member.

If no staff members are assigned to a service, the service cannot be booked (no available time slots will appear).

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Staff self-service

Staff members can select which services they offer during onboarding or via their own profile on mobile. However, the staff self-service flow only allows toggling services on or off — staff cannot set proficiency levels, custom durations, or price overrides. Those fields can only be configured by an owner or manager.

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Role access

Action	Owner	Manager	Stylist
Assign/unassign services for any staff	Yes	Yes (Stylists only)	No
Set proficiency, duration, and price overrides	Yes	Yes (Stylists only)	No
Select own services (toggle only, no overrides)	Yes	Yes	Yes (via self-service)
View assigned services	Yes	Yes	Own services only

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Platform differences

Feature	Web	Mobile
Layout	Table with columns (checkbox, service, proficiency, duration, price)	Card list with toggles and expandable detail sections
Proficiency selector	Dropdown (select menu)	Four inline buttons (radio-style)
Grouping	Two sections: "Assigned" and "Available" with counts	Single list with toggle states; count shown in header
Select all	Header checkbox (check all / uncheck all / indeterminate)	Not available
Duration input	Number field in table column	Number field in expanded detail
Price input	Number field in table column	Decimal field in expanded detail
Save button	Save Services (top-right of card, changes style when dirty)	Save Services (bottom of screen, full width)
Service badge	"45m / $39.50" badge next to service name	"Default: 45" / "Default: $39.50" as placeholders
Expand/collapse	Fields always visible for assigned services	Tap service name to expand; detail hidden when collapsed or unassigned

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Troubleshooting

Issue	Solution
Staff member not appearing as an option when booking a service	The staff member is not assigned to that service. Go to Team → select the staff member → Services tab and tick the checkbox for the service, then click Save Services.
Service shows no available time slots	Check that at least one active staff member is assigned to the service. If no staff are assigned, the service cannot be booked. Go to Team and assign staff to the service.
Custom duration or price not saving	Ensure you clicked Save Services after making changes. On web, the save button changes appearance when there are unsaved changes. On mobile, tap Save Services at the bottom of the screen.
Staff member sees services they do not perform	An owner or manager assigned those services to the staff member's profile. To remove them, go to Team → select the staff member → Services tab, untick the unwanted services, and save.
Price override shows a different amount than expected	The price override is entered in dollars but stored in cents. Ensure you entered the full dollar amount (e.g. "45.00" for $45). The system rounds to the nearest cent.
Cannot edit proficiency or price as a staff member	Only owners and managers can set proficiency levels, custom durations, and price overrides. Staff members can only toggle which services they offer (on/off), without overrides.

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Related Articles

• Managing Your Team
• Managing Your Services
• Creating a Booking

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Last updated: March 2026