Payments
Managing Payouts
Managing Payouts
Track your card payment earnings, choose when you get paid, and control who pays the processing fee — so you always know when money is arriving in your bank account.
Where to find it — Web: Sidebar → Payouts. Mobile: More → Payouts.
Overview
Managing payouts lets you:
- View your available and pending balance in real time
- Choose a payout schedule — monthly (all plans) or weekly on Mondays (PRO)
- See when your next payout is scheduled and whether your balance meets the minimum threshold
- Review payout history with status tracking (Paid, In transit, Pending, Cancelled, Failed)
- Browse individual transactions with filtering and CSV export (web)
- Control who pays the card processing fee — you or your customer
- Connect or disconnect your bank account through Stripe
- Order a card reader or set up Tap to Pay from the same page
Note
Card payment processing is available on both FREE and PRO plans. Weekly payouts require a PRO subscription. Processing fee rates differ by plan — see the fee structure section below.
Prerequisites
Before you can receive payouts, you must complete Stripe Connect setup:
- Go to Payouts in the sidebar (web) or More → Payouts (mobile).
- The Activate payments card shows a checklist of what you need:
| Country | Documents required |
|---|---|
| Australia | Photo ID (driver's licence or passport), bank account details (BSB and account number), business tax number (ABN) |
| New Zealand | Photo ID, bank account number, business number (NZBN) |
| United Kingdom | Photo ID, bank account details (sort code and account number), Unique Taxpayer Reference (UTR) |
- Click "Connect your bank account" (web) or tap "Connect bank account" (mobile — opens in browser).
- Complete the Stripe verification form. This takes about 2–5 minutes.
- When verified, a green "Active" badge appears on the payment account card.
For full setup instructions, see Setting Up Stripe & Card Payments.
Skipping Stripe (cash-only mode)
If you only accept cash:
- On the Payouts page, click "I only take cash payments".
- The page switches to cash-only mode with the message: "Online booking payments are disabled for your venue. Clients can book appointments but cannot pay online."
- To reconnect later, click "Enable online payments".
Your balance
Once your payment account is active, the Balance card shows:
| Field | What it means |
|---|---|
| Total balance | Combined available and pending funds |
| Available to pay out | Funds that are ready to be sent to your bank account |
| Pending | Funds from recent transactions still being processed by Stripe (typically 2–7 business days) |
| Next payout | The scheduled date for your next payout |
A badge indicates your payout readiness:
- "Ready to pay out" (green) — your available balance meets the minimum threshold
- "Accumulating" (amber) — your balance is below the minimum; funds will accumulate until the threshold is reached
The balance refreshes automatically every 60 seconds.
Minimum payout threshold
A minimum balance is required before a payout is triggered:
| Country | Minimum |
|---|---|
| Australia | $50 AUD |
| New Zealand | $50 NZD |
| United Kingdom | £50 GBP |
If your balance is below the minimum on a scheduled payout day, no payout is sent. The funds accumulate until the next scheduled payout day when the balance meets the threshold.
Payout schedule
OpenChair processes payouts on a schedule — not in real time. Payouts are triggered by a daily job that checks whether today is a payout day for your venue.
| Schedule | When payouts are sent | Availability |
|---|---|---|
| Monthly | 1st of each month | FREE and PRO |
| Weekly | Every Monday | PRO only |
Changing your schedule
On web
- Go to Payouts.
- In the balance card, find the Next payout row.
- PRO venues see an inline dropdown to switch between Weekly and Monthly.
- FREE venues see the current schedule with an "Unlock weekly" link that leads to the billing page.
On mobile
- Go to More → Payouts.
- The Payout schedule card shows two buttons: Monthly and Weekly.
- Tap your preferred schedule. The Weekly button is disabled for FREE venues with a PRO badge indicating it requires an upgrade.
A hint below the buttons shows the schedule detail:
- Monthly: "Paid on the 1st of each month"
- Weekly: "Paid every Monday"
Tip
Weekly payouts give you faster access to your earnings. If cash flow is important to your business, upgrading to PRO unlocks weekly payouts along with lower processing fees.
Payout history
The Payouts section shows your recent payout history (up to 20 most recent payouts).
Each payout displays the date, status, and amount. Status badges indicate:
| Status | Badge colour | Meaning |
|---|---|---|
| Paid | Green | Payout has arrived in your bank account |
| In transit | Blue | Payout has been sent and is on its way |
| Pending | Amber | Payout is queued but not yet sent |
| Cancelled | Grey | Payout was cancelled before being sent |
| Failed | Red | Payout failed — check your bank account details |
When no payouts have been sent yet, the section shows: "No payouts yet" with the message "Payouts will appear here once your balance reaches the minimum threshold on a scheduled payout day."
Transactions
The Transactions section shows individual payments received from customers.
On web
The transactions table shows the date, status, customer name or email, payment method (e.g. "Visa ···· 4242", "Card reader", "BECS Direct Debit"), and amount.
Filter pills above the table let you filter by: All, Succeeded, Incomplete, or Cancelled.
An Export button generates a CSV file (transactions-{date}.csv) containing all visible transactions with columns: Date, Status, From, Payment method, Amount, Currency.
Transaction status badges:
| Status | Meaning |
|---|---|
| Succeeded | Payment completed successfully |
| Processing | Payment is being processed |
| Incomplete | Payment was started but not completed |
| Cancelled | Payment was cancelled |
On mobile
The same transaction list and filters are available. The payment method column is hidden to save space. A "Load more" button appears if there are additional transactions to load.
Processing fees
OpenChair charges a processing fee on each card transaction. The fee depends on your subscription plan, country, and payment channel.
Fee structure
Online payments (customer pays via booking page or saved card)
| Country | FREE plan | PRO plan |
|---|---|---|
| Australia | 3.0% + $0.50 AUD | 1.8% + $0.30 AUD |
| New Zealand | 3.5% + $0.50 NZD | 2.5% + $0.30 NZD |
| United Kingdom | 2.5% + £0.30 | 2.0% + £0.20 |
In-person payments (card terminal or Tap to Pay)
| Country | FREE plan | PRO plan |
|---|---|---|
| Australia | 3.0% | 1.8% |
| New Zealand | 3.5% | 2.5% |
| United Kingdom | 2.5% | 2.0% |
In-person payments have no fixed fee component — only the percentage rate applies.
International card surcharge
An additional 1.8% surcharge applies when the customer's card was issued in a different country from your venue. This reflects the higher processing cost for cross-border transactions.
Who pays the fee
You can choose who pays the processing fee. On the Payouts page (web only), the "Transaction fees" card shows three options:
| Option | What it means |
|---|---|
| Absorb all fees (default) | Customers pay the service price only. Processing fees come from your revenue. |
| Pass all fees to customer | A processing fee is added to each transaction for the customer to pay. |
| Pass international card fees only | Domestic cards are absorbed by your business. International cards attract an additional 1.8% fee for the customer. |
To change the setting:
- Go to Payouts on web.
- Scroll to the "Transaction fees" card.
- Select your preferred option.
- The change saves automatically.
Warning
United Kingdom venues are required to absorb all processing fees. Surcharging on consumer payments is prohibited under the Payment Services Regulations 2017. The fee absorption setting is locked to "Absorb all fees" for UK venues and cannot be changed.
Payment account status
The payment account card at the top of the Payouts page shows your current Stripe Connect status:
| Status | Web badge | Mobile badge | Meaning |
|---|---|---|---|
| Active | "Active" (green) | "Active" (green) | Charges and payouts enabled — fully operational |
| Setup in progress | "Setup in progress" (grey) | — | Stripe account created but verification incomplete |
| Pending verification | "Pending verification" (amber) | "Pending verification" (amber) | Details submitted, Stripe reviewing (1–2 business days) |
| Not connected | "Not connected" (amber) | "Setup required" (red) | No Stripe account — setup has not started |
| Cash-only | Card title: "Cash-only mode" | "Cash only" (grey) | Owner chose to skip Stripe |
Disconnecting your payment account
If you need to close your payment account:
- Go to Payouts on web.
- Scroll to the Danger Zone at the bottom of the page.
- Click "Disconnect".
- A confirmation dialog warns: "This will permanently close your Stripe account and cancel any pending payouts. This cannot be undone."
- Click to confirm.
Warning
Disconnecting your Stripe account is permanent. Any pending payouts are cancelled. If you reconnect later, you will need to complete the full verification process again.
Role access
| Action | Owner | Manager | Stylist |
|---|---|---|---|
| View Payouts page | Yes | No | No |
| View balance and payout history | Yes | No | No |
| View transactions | Yes | No | No |
| Change payout schedule | Yes | No | No |
| Change fee absorption setting | Yes | No | No |
| Connect or disconnect Stripe | Yes | No | No |
| Export transactions (CSV) | Yes | No | No |
The Payouts page is restricted to venue Owners only. Managers and Stylists see an "Access Restricted" message if they navigate to the page directly.
Platform differences
| Feature | Web | Mobile |
|---|---|---|
| Navigation | Sidebar → Payouts | More → Payouts |
| Stripe Connect setup | Embedded inline form on Payouts page | Opens browser to web Payouts page |
| Balance display | Balance card with available/pending breakdown | Balance card with available/pending + minimum threshold alert |
| Schedule change | Inline dropdown in balance card (PRO) or "Unlock weekly" link (FREE) | Two toggle buttons: Monthly / Weekly (Weekly disabled for FREE with PRO badge) |
| Payout history | Table with date, status badge, amount | Compact table with date, status badge, amount |
| Transactions | Full table with payment method column, filter pills, CSV export | Compact table (no payment method column), filter pills, "Load more" button, no export |
| Fee absorption settings | Radio group on Payouts page | Not available — web only |
| Hardware ordering | Full UI with order sheet and delivery tracker | Not available — redirects to web |
| Walk-out checkout toggle | Toggle card on Payouts page | Not available — web only |
| Danger Zone (disconnect) | Bottom of Payouts page | Not available — web only |
| Refresh | Auto-refresh every 60 seconds | Pull-to-refresh + header refresh button |
Troubleshooting
| Issue | Solution |
|---|---|
| Balance shows "Accumulating" but I expected a payout | Your available balance is below the minimum threshold ($50 AUD/NZD or £50 GBP). Funds accumulate until the threshold is reached on a scheduled payout day. |
| Payout shows "Failed" status | Check that your bank account details are correct in Stripe. A failed payout usually means the bank rejected the transfer. Update your bank details and the payout will be retried on the next scheduled day. |
| No payout on the 1st of the month | Payouts are only triggered when your available balance meets the minimum threshold. If your balance was below the minimum on the 1st, no payout was sent. The next attempt will be on the next scheduled payout day. |
| "Setup required" or "Not connected" on mobile | You have not completed Stripe Connect setup. Tap "Connect bank account" — this opens the setup form in your browser. Complete the verification and return to the app. Pull down to refresh the status. |
| Pending verification taking more than 2 days | Stripe reviews usually complete within 1–2 business days. If your status remains "Pending verification" after 3 business days, check for emails from Stripe requesting additional documentation. On mobile, tap "Check progress" to open Stripe. |
| Cannot find fee absorption settings | Fee absorption settings are only available on the web Payouts page. They are not accessible on mobile. UK venues cannot change this setting — it is locked to "Absorb all fees" by regulation. |
| Weekly payout option is greyed out | Weekly payouts require a PRO subscription. On web, click "Unlock weekly" to view upgrade options. On mobile, the Weekly button shows a PRO badge when disabled. |
| Transactions not appearing | New transactions may take a few minutes to appear. The transactions list refreshes every 60 seconds. If transactions are still missing after 10 minutes, check that your Stripe account status is "Active" with charges enabled. |
| Cannot access the Payouts page | The Payouts page is restricted to venue Owners. If you are a Manager or Stylist, you will see an "Access Restricted" message. Ask the venue Owner for payout information. |
Related Articles
- Setting Up Stripe & Card Payments
- Checkout
- Deposits
- Subscription & Billing
- Invoices
- Understanding Fees & Processing
Last updated: March 2026