Venue & Settings
Switching Between Venues
Switching Between Venues
Manage multiple venue locations from one OpenChair account and switch between them instantly.
Overview
Multi-venue management lets you:
- Switch between venues from your profile menu on web or Settings on mobile
- Add new venues with their own subscription, staff, and calendar
- Hold different roles at different locations (Owner, Manager, Staff)
- Keep each venue's data completely separate — staff, services, bookings, and wallet balances do not cross over
Note
Adding a new venue requires an active PRO subscription on at least one existing venue. Each additional venue starts its own separate PRO subscription billed immediately — there is no trial period for secondary venues.
Switching Venues on Web
- Click your profile menu in the top-right corner of the sidebar
- Under the Venues section, you see all venues you have access to
- Click the venue you want to manage
The active venue shows a checkmark icon. Other venues show a store icon. Each venue displays its plan tier badge (Pro, Free, or Trial).
After switching, a confirmation appears: "Now managing [venue name]" and you are taken to that venue's dashboard.
Switching Venues on Mobile
- Tap the More tab in the bottom navigation
- Tap Settings
- Under Switch Venue, tap the venue you want to manage
The active venue is highlighted with a checkmark. Other venues show a location pin icon.
The Switch Venue section only appears if you have access to more than one venue. If you have a single venue, this section is hidden.
Adding a New Venue
To add an additional location to your account:
- Click your profile menu in the top-right corner
- Click "Add venue"
- Fill in the venue details:
- Venue name — the name of your new location (e.g., "My Second Salon")
- Booking page URL — your public booking link at openchairpro.com/ (auto-generated from the venue name, editable)
- Country — Australia, New Zealand, or United Kingdom
- Timezone — auto-selected based on country, adjustable
- Street address — the physical address of the venue
- Click "Review & pay"
- In the confirmation modal, review the subscription details and type the venue name to confirm
- Click "Create & pay"
If you have a card on file, the card is charged immediately. If not, you are taken to a secure checkout page to enter payment details.
After creation, you are redirected to the onboarding wizard for the new venue to set up hours, services, staff, and branding.
Tip
The booking page URL must be unique across all OpenChair venues. If your preferred URL is taken, try adding your suburb or city (e.g., "joes-barbershop-bondi").
Who Can Add Venues
Only users who own at least one venue with an active PRO subscription can add venues. If you are on the FREE plan, clicking "Add venue" opens a dialog explaining the requirement:
- Title: "Manage all your locations from one login"
- You are directed to upgrade to PRO before adding a second venue
Adding venues is not available on the mobile app. Use the web app to create new venues.
What the Confirmation Modal Shows
The "Confirm new venue subscription" modal displays:
- The new venue's name and the monthly subscription price for your country
- Your stored payment method (card brand and last four digits), or a note that you will be taken to a secure checkout page
- A warning: "Each venue has a separate wallet and dedicated phone number. Staff and services are not shared between venues."
- A confirmation field where you must type the venue name exactly to proceed
How Venues Stay Separate
Each venue in your account is fully independent:
| What | Shared? |
|---|---|
| Calendar and bookings | No — each venue has its own calendar |
| Staff roster | No — invite and manage staff per venue |
| Services and pricing | No — each venue has its own service menu |
| Subscription and billing | No — each venue has its own PRO subscription |
| Wallet balance (Sparks) | No — each venue has its own wallet for AI, SMS, and email |
| Dedicated phone number | No — each venue gets its own number |
| Booking page URL | No — each venue has a unique URL |
| Settings | No — hours, branding, and rules are per venue |
| Your login | Yes — one account accesses all your venues |
Roles Across Venues
One person can hold different roles at different venues:
| Venue | Role |
|---|---|
| Location A | Owner |
| Location B | Manager |
| Location C | Staff |
Your permissions at each venue are determined by your role at that venue. Being an Owner at one venue does not grant you Owner access at another.
The venue list in your profile menu shows every venue where you have an active membership — whether as Owner, Manager, or Staff.
Billing for Multiple Venues
Each venue has its own subscription billed independently:
- Switch to the venue you want to manage
- Go to Settings → Billing to view that venue's plan, payment method, and invoices
Additional venues do not receive a 14-day free trial. The subscription is billed immediately when you create the venue.
Your stored payment method can be reused across venues, but each venue maintains its own Stripe subscription and billing cycle.
Web vs Mobile
| Feature | Web | Mobile |
|---|---|---|
| Switch venues | Profile menu (top-right) | Settings (More → Settings) |
| Add new venue | "Add venue" in profile menu | Not available |
| View plan tier | Badge next to each venue name | Not shown |
Troubleshooting
| Issue | Solution |
|---|---|
| A venue is not showing in the venue list | You must have an active membership at the venue. Ask the venue Owner to invite you via Team → Invite Team Member. |
| "Add venue" button shows a lock icon | You need an active PRO subscription to add venues. Go to Settings → Billing to upgrade. |
| Data from another venue is showing | Check which venue is active — look for the checkmark in the profile menu (web) or the highlighted venue in Settings (mobile). |
| Payment failed when creating a new venue | Your stored card may have been declined. Try again or update your payment method in Settings → Billing before creating the venue. |
| New venue is missing services and staff | Each venue starts empty. Use the onboarding wizard to set up services, hours, and team for the new location. |
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Last updated: March 2026